Frequently Asked Questions2019-12-11T15:54:01+00:00

Frequently Asked Questions

Payment Terms2019-12-11T15:49:34+00:00

Ancient wood requires 50% payment upfront, 50% upon delivery. All other large orders require 25% payment upfront, 75% upon delivery. Smaller orders require 100% payment upfront.

Returns & Exchanges2019-12-11T15:48:52+00:00

We strive for 100% customer satisfaction. Since most orders are custom, we anticipate no issues, however if something is damaged or broken, we will work with you to remedy the situation.

Sawmill Hours Shipping2019-12-11T15:50:33+00:00

We offer shipping services through our own company, Trusted Transport, for orders over $5,000 within the continental USA. For smaller orders we work with the various transport companies to get the best price and safest shipping for your precious cargo.