Frequently Asked Questions
We strive for 100% customer satisfaction. Since most orders are custom, we anticipate no issues, however if something is damaged or broken, we will work with you to remedy the situation.
Ancient wood requires 50% payment upfront, 50% upon delivery. All other large orders require 25% payment upfront, 75% upon delivery. Smaller orders require 100% payment upfront.
We offer shipping services through our own company, Trusted Transport, for orders over $5,000 within the continental USA. For smaller orders we work with the various transport companies to get the best price and safest shipping for your precious cargo.